FREQUENTLY ASKED QUESTIONS
What activities are available to our group?
The driving range is available to purchase as an extra with the banquet, but is included at no extra charge with all other lunch Christmas options.
Can we have the place to ourselves?
‘Exclusive use’ can be for either the main events room, cafe area or the entire property, although minimum conditions do apply
The Main Events room can host up to 200 guests for a function and is ideal for groups wishing for a semi-private event with closed off doors during speeches and presentations etc, plus a separate veranda area is also available if required.
The Cafe Area requires minimum numbers of 20 guests (max 30 guests) and is an open semi-private seating area within the main cafe / lobby.
Fully private/exclusive events are available for groups wishing to have Orlando to themselves and to create their own itinerary.
“We would like to just book a table and casually order off the ‘Cafe Menu’ please”?
Standard cafe dining is limited in availability during Nov / Dec, with forward bookings only taken 5 days in advance, so please enquire withi8n this period ony.
What is included in our option?
Venue hire, menus and golf balls are including in all packages, with the exception of the “Banquet Menu” although other options such as giant jenga and connect 4 or the petanque are available at no extra charge
Can we bring our own prizes?
Yes, provided they are not alcohol related
Do you have prizes we can give out?
We have the Orlando win a bar tab up for grabs each night for everyone to have a go at + the Orlando Store has plenty of corporate gifts as well, we can even make up gift baskets in advance
Can we make changes to the menu?
All menus are pre-set, but do allow for special dietary requirements to be catered for, so please let us know in advance if any of your guests require this.
Does our small group of 15 get a private space to ourselves?
Depending on other bookings for the day we will allocated space as best we can with regards to other guests, but you will be seated near each other your own tables.
Can we just arrive when suits us?
No sorry as all Christmas functions have set itineraries & we request that you keep to this as best as possible so that your guests don’t miss out on portions of the day or evening & other groups or guests are not inconvenienced.
If however you have exclusive use for the evening then we are happy to work in around your specific needs if possible.
When do our final numbers need to be confirmed?
We would expect to please be kept up to date as best as possible and do require reservations to be within 10% of booked numbers, otherwise, depending on the day of the week we require this as a minimum number of guests to be invoiced for, final minimum numbers and any dietaries are required 7 to 10 days prior to your event with this also being the minimum number to be charged for.
How long can we stay?
All Christmas function options have set itineraries... please check your selection for timings and ensure transport is pre-organsied as we do have a charge of $15.00pp per hour for all guests on site 30 minutes beyond the itinerary
Do we need to use a transport option?
We certainly prefer you to have transport pre-arranged to coincide with your set itinerary to avoid our “time extension” charge of $15.00pp per hour for all guests on site 30 minutes beyond the itinerary.
What are our payment options?
An invoice can be issued to existing clients of Orlando Country Club & new clients are more than welcome to contact us to set up an account you may pay by credit card (1.9% credit card fee).
Can we bring our own food & alcohol?
No food or alcohol is to be brought onto any area of the property without the express permission of management. This includes anywhere within the entire property owned by the Orlando Country & includes all access ways, carpark’s & the golf course - (In order to protect our license, your group will be requested to leave the property if this does occur).
Is there a discount for children?
As Nov / Dec is primarily our “corporate event” period, we do not have provision for children attending unless you have exclusive use of the venue.
What age restriction do you have?
All guests under the age of 18 must be introduced to our duty manager on arrival & all children under 16yrs must be fully supervised by an adult at all times. We request that all guardians report to us on arrival so that we can point out all danger areas within the property & advise on safe boundaries to keep children within. We don’t have a definite age restriction although we assume common sense would prevail unless your group has exclusive use for the Country Club during your event.
Can we leave our vehicles on site overnight?
Your guests are more than welcome to leave their cars on site overnight if they wish, although this is at their own risk, with gates opening at 9:30am.
Can we run a bar tab for our group?
Yes, most groups run bar tabs - please let us know in advance & we can set this up for you.
Do I need to pay a deposit and what happens if we cancel our booking?
Rather than charging and needing to manage a non refundable deposit, we have in- stead implemented a simple cancellation fee policy.
This policy is based on 20% of your expected spend should you cancel your booking within 60 days of your event.
Who would we be sharing the venue with?
We try to match groups as best as possible and will give you a good indication as to the type of group that is already booked in. If you have booked in and are worried about who we may put in with you then please just ask.
Do you offer transport?
We don’t offer transport, but do have contacts that will ensure the safe departure of your guests, so please contact us in advance should you require this.
TERMS AND CONDITIONS
General function terms, conditions, information & policies
We have tried to make the packages as simple & straight forward as possible - please read all terms conditions & frequently asked questions prior to making a booking for your group so you are well aware of what we have to offer and as to whether or not we are suitable for your style of function.
We request that you keep within 10% of the original numbers booked in as we would need to charge for changes in excess of this, although very early notification may allow us to plan ahead to fill spaces & in some cases, at our discretion, keep this charge to a minimum.
All final numbers need to be with us 7 to 10 working days (we prefer 10 days please) prior to your function, this is the minimum number you will be charged / invoiced for. Please advise us of any guests that have special dietary requirements at this time.
So please check with your guests.
Deposits and Cancellations... rather than charging and needing to manage a non refundable deposit, we have instead implemented a simple cancellation fee policy.
This policy is based on 20% of your expected spend should you cancel your booking anytime after the 10th of October.
Payment can be either mad on the day, invoiced for existing clients, or by prior arrangement an invoice may be issued to new clients.
The menus are pre-set, but we are more than happy to allow for special dietary requirements to be catered for along with names and an overview well in advance please.
*Please note that any special dietary requirements catered for and not required on the night are charged in full along with the standard menu consumed.
The ‘packages’ are organised to run based on set itinerary’s and we request that you please try to keep to this as best as possible, so that your guests don’t miss out on portions of the day or evening & other groups or guests are not inconvenienced.
The itinerary is based on a set number of hours that reflect the length of time most groups require for their function & we reserve the right to either reduce, increase or to charge accordingly if extra time requested.
We are able to help with transport options and if your package does not have this included you are still welcome to take advantage of our reduced pricing with Transit Coach lines and PN Taxis.
NB: The itinerary times still apply to those who use their own transport.
Your guests are more than welcome to leave their cars on site overnight if they wish, although this is at their own risk.
All function costs are allocated to one A/c unless by prior arrangement. Any damages incurred by your guests will be added to your final A/c.
Please note that guests consuming alcohol prior to arrival maybe turned away from our property, or be unable to participate in the activities.
All guests under the age of 18 must be introduced to our duty manager on arrival & all children under 16yrs must be fully supervised by an adult at all times. We request that all guardians report to us on arrival so that we can point out all danger areas within the property & advise on safe boundaries to keep children within.
We reserve the right to cancel a booking at any time at our own discretion should we deem it necessary to do so. We reserve the right to alter the package price to or charge a venue hire to offset any loss on our behalf if your function- requirements alter from the time of booking.
All unpaid accounts will incur interest charges at a rate of 1.6% per month with all collection costs added to the amount owing. Preferred payment is by internet transfer & payments made by credit card will incur an administration charge.
Pre-loading and brought in alcohol are major concerns for our business as they put us in “breach of liquor licence” when occurring anywhere within the gates of our property, which includes the carpark, golf course etc.
To protect our business, we have a zero tolerance for the above requiring the immediate removal of your group from our premise.
Please ensure transport is pre organised
Please let us know of any guest’s special dietary requirements in advance.